Please note, reception are not authorised to take medication requests or medication queries.

I am going on holiday how can I request early?

If you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly you are going on holiday. If neither of these options are possible please pop to the surgery and collect a paper request form from the foyer and pop in the prescription box. These requests will take 3 working days.

I have been asked to continue or change medication by hospital how do I get them added to repeat?

The hospital will send a letter to the GP asking them to continue prescribing, stating the medication, dose, strength and form. This can take 3-4 weeks, however if you need medication before this time, please obtain the letter yourself from hospital and complete a Prescription Question form. We can then send you a text link to send a copy of the letter to us for processing.

Do not bring your letter to reception as they are unable to take them from you.

Medication is not on repeat?

Make an appointment with GP. Please visit our Appointments section for how to book an appointment.

I have been told medication is out of stock by my Pharmacy?

You can ask the Pharmacy to issue you the token to try elsewhere. If you are still unable to source and you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need an alternative and if you obtained any of the medication at all. If neither of these options are possible please pop to the surgery and collect a paper request form from the foyer and pop in the prescription box.

Online states I need a clinician review before anymore medication can be issued, what do I do?

Please note this message comes up at the end of your authorisations, this does not necessarily mean you need to have a review, it can mean you need bloods or blood pressure checks etc. Please tick the custom request box online and request what you need. Medicines Management will look at what is needed when they process your request and will advise you accordingly.

I don’t have access online and cannot drive, how do I request?

Please use your prescription repeat slip or please pop to the surgery and fill in a prescription request form located in the foyer then put it in the box. Please note if a medication is not on repeat you will need to book an appointment with GP.

Pharmacy2u/Lloyds direct etc have told me they are running behind as post is delayed

If you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need and how much medication you have left as we should be able to issue an interim supply to a local Pharmacy (please be aware if you pay for prescription this may cost the price of a prescription). If neither of these options are possible, please pop to the surgery and collect a paper request form from the foyer and pop in the prescription box.

I cannot get a review appointment

If you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need If neither of these options are possible, please pop to the surgery and collect a paper request form from the foyer and pop in the prescription box.

I have lost my repeat slip

If you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need If neither of these options are possible, please pop to the surgery and collect a paper request form from the foyer and pop in the prescription box.

I have forgotten my password/log in details

Contact reception using our Contact the Practice form and state your problem.

Has my prescription been issued as I have not heard back when I requested?

Unfortunately, we do not have the capacity to advise when every prescription has been processed and issued, we advise allowing 3 working days then checking with your nominated pharmacy, on odd occasions pharmacies may have to search using your date of birth or NHS number. You can ask them to run the tracker to double check if you think it should be there – if it is not there If you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need If neither of these options are possible, please pop to the surgery and collect a paper request form from the foyer and pop in the prescription box.

I have gone on Holiday and forgotten my medication, what can I do?

If you are on holiday in England and you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need and how much medication you have left, we will also require a Name, Full Address including Postcode and the ODS code for a pharmacy near to where you are staying , then we should be able to send a prescription close to where you are. If you are outside of England you would need to source medication where you are this includes Scotland/Wales and Northern Ireland, if you are abroad you may be charged a fee for the medication. We would advise discussing with a local pharmacist/holiday representative/hospital.

I have lost my medication

If you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need If neither of these options are possible, please pop to the surgery and collect a paper request form, fill it in from the foyer and pop in the prescription box. It is not guaranteed a replacement will be issued as would be at the GP’s discretion. We will advise you accordingly.

Can I change my nominated Pharmacy?

Please visit our website and request we change it with details of the new Pharmacy including postcode and an ODS code which is exclusive to them. If this is not possible please collect a paper request form from the foyer fill in the details and pop in the prescription box.

Urgent medication needed

All medication requests take 3 workings days. Put your request in as soon as possible.

If you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state “urgent” on the request what you need If neither of these options are possible, please pop to the surgery and collect a paper request form, fill it in from the foyer and pop in the prescription box. It is not guaranteed we can action it the same day.

The pharmacy cannot find my prescription, what do I do?

Ask the Pharmacy to run the tracker to double check it is not there. If it is not and you are signed up to System One online/NHS app you can make a custom request by ticking the custom request box or visit our website and request what you need and state clearly what you need If neither of these options are possible, please pop to the surgery and collect a paper request form, fill it in from the foyer and pop in the prescription box.

How long does a prescription take to be processed and when should I check at the Pharmacy?

We advise allowing 3 working days after requesting then checking with your nominated pharmacy. Requests from online Pharmacies can take longer as come through the post via couriers. For Bank holidays please add 24 – 48 hours before collection due to back log.

I am housebound and can’t order online, how can I request my medication?

You can either request through your Pharmacy or you can ring reception on 01462 732200 as you will be issued with a password to allow you to order what you need if on repeat.