Please note that if there is a more suitable service for your symptoms or needs, or if the practice has reached its appointment capacity for the day, you will be referred to alternative services.
On The Day / Urgent appointments
To request an on the day or urgent appointment with a GP, paramedic or advanced nurse practitioner (Monday to Friday) during opening times (for information on who to book with see the bottom of this page) :
- phone us on 01462 732200 at 8am for an on the day appointment
- Use your online services such as systmonline, nhs app or airmid at 8am.
- Or if you have no other means to contact us attend the practice at 8am – please be aware that appointments will not be at 8am they are only allocated at that time and you will be asked to return for your appointment time.
Routine appointments
You can book routine appointments online using a website called Accurx – the link is below under contact us online.
You will asked several questions, We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
This is for non-urgent appointments and bookable within 5 working days. This service is open every working day of the week from 12:30pm in the afternoon.
We also offer Pre-bookable appointments for routine follow up to book these please call on 01462 732200 or ask at reception when you attend the practice.
You can also use your NHS account (through the NHS website or NHS App), Systmonline or airmid to book an appointment, screening test or vaccination
Dedicated Clinics
We provide specialised clinics for test results and long-term conditions. If you are booking for either of these, please schedule through Accurx or contact reception at 01462 732200.
Extended access
Appointments with a GP or practice nurse are now available in the evenings and weekends for patients registered at this practice, these are called extended access appointments.
We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.
When you call to make an appointment, we may offer you an extended access appointment. This appointment could be held at another practice and with a GP or practice nurse from another practice.
Our reception team will confirm all of the details at the time of booking, and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time, and location of your appointment.
At the current time, extended access appointments are not available to book online.
There has been no change to normal surgery appointments which are available as usual. If you would prefer to see a GP or practice nurse from this practice, please book an appointment during normal opening hours via the ways stated above or on the day or routine appointments.
Who does what? Who to book with?
| Role | Responsibilities |
|---|---|
| Doctor | Chronic illness, complex conditions, secondary care investigation requests, long term presenting complaints |
| MDT member (paramedic, prescribing nurse, advanced nurse practitioners, emergency care practitioners, advanced care practitioners) | Minor illness, minor injury, acute presentations, short term pain relief |
| Practice nurse | Cervical smears, adult/child immunisations, asthma reviews, diabetic reviews, dopplers, complex dressings. |
| HCA | Blood tests, dressings, ECG’s, BP checks, B12 vaccinations |
| Phlebotomist | Blood tests |
| Pharmacist | Medication review |
| First contact physiotherapist | Presentations of aches/pains or results from injury |
| GPA | Long term condition reviews, health checks, blood tests, minor dressings |
Types of appointment –
We offer a variety of appointment types and strive to be as flexible as possible to accommodate your convenience. However, please note that if your appointment requires observations to ensure you receive the appropriate treatment or care plan – such as for a chest infection, where your chest needs to be listened to – it will need to be scheduled as a face-to-face appointment.
- by phone
- face to face at the surgery
- on a video call
Your phone must be able to receive phone calls from withheld numbers as our phone number is automatically withheld. – Please note we will only make two attempts to call you, if you do not answer your appointment will be marked as did not attend and you will be required to rebook should you still need assistance.
Preference for particular healthcare professionals
You have the right to express a preference of which healthcare professional you wish to see.
When booking an appointment please inform the care navigator who will try to accommodate your request they will assess the appropriateness of your reason for booking to the clinician you are requesting.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system
- fill out a cancel an appointment online form
- phone us on 01462 732200 during opening times
- in person or in writing
We can now send an SMS reminder the day before a booked appointment, so please ensure you let us have your up to date mobile phone number.
When you receive your reminder text there is a link to cancel if you are unable to attend.
By giving your mobile number, it will be assumed that you consent to us sending you SMS messages regarding appointments or services at the surgery.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Patients who are too unwell to visit the surgery may request a home visit. Requests for home visits should be made before 9:30am. The care navigator will ask for a brief description of your illness to assist the doctor.
Requests for emergency visits will be put through to the duty doctor and triaging nurse. The doctor or nurse may phone to assess your condition, and you may be asked to attend the surgery.