Please note if the practice has reached capacity for appointments that day you will be redirected to other services.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Urgent appointments
To request an urgent appointment with a GP, paramedic or advanced nurse practitioner (Monday to Friday) during opening times:
- use the Accurx service
- phone us on 01462 732200
This is for non-urgent appointments within 5 days this service is open every working day of the week from 12:30pm in the afternoon.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01462 732200
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Telephone consultations
We have slots available on a daily basis for “telephone advice” with a doctor if you feel your problem could be helped over the phone. Once you have booked a telephone slot time, the doctor will try and ring you as near to that time as possible.
Your phone must be able to receive phone calls from withheld numbers as our phone number is automatically withheld.
Extended access
Appointments with a GP or practice nurse are now available in the evenings and weekends for patients registered at this practice, these are called extended access appointments.
We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.
When you call to make an appointment, we may offer you an extended access appointment. This appointment could be held at another practice and with a GP or practice nurse from another practice.
Our reception team will confirm all of the details at the time of booking, and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time, and location of your appointment.
At the current time, extended access appointments are not available to book online.
There has been no change to normal surgery appointments which are available as usual. If you would prefer to see a GP or practice nurse from this practice, please book an appointment during normal opening hours.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Preference for particular healthcare professionals
You have the right to express a preference of which healthcare professional you wish to see.
When booking an appointment please inform the care navigator who will try to accommodate your request they will assess the appropriateness of your reason for booking to the clinician you are requesting.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- fill out a cancel an appointment online form
- phone us on Larksfield Medical Centre 01462 732200 or Arlesey Medical Centre 01462 732200 during opening times
- in person or in writing
We can now send an SMS reminder the day before a booked appointment, so please ensure you let us have your up to date mobile phone number.
When you receive your reminder text there is a link to cancel if you are unable to attend.
By giving your mobile number, it will be assumed that you consent to us sending you SMS messages regarding appointments or services at the surgery.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Patients who are too unwell to visit the surgery may request a home visit. Requests for home visits should be made before 9:30am. The receptionist will ask for a brief description of your illness to assist the doctor.
Requests for emergency visits will be put through to the duty doctor. The doctor may phone to assess your condition, and you may be asked to attend the surgery.