Appointments

How to make an appointment?

You can make an appointment via the following ways:

  • Booking an appointment by using our appointments tab on the home page. You can complete a triage form for a GP / Paramedic or Advanced nurse practitioner appointment this is for non-urgent appointments within 5 days this service is open every working day of the week from 12:30 in the afternoon.
  • SystmOnline – You will need to be registered for our online services, Please complete our Register for Online Services form to use this option.
  • You can also use the NHS app for booking appointments.
  • If you have no access to online services you can call the practice on 01462 732200 (our telephone lines reach high demand, we apologise in advance if you are kept waiting and advise where possible you use our online services) we do have a call back option which holds your place in the queue to avoid staying on the phone.

Please note if the practice has reached capacity for appointments that day you will be redirected to other services.

Telephone consultations

We have slots available on a daily basis for “Telephone Advice” with a doctor if you feel your problem could be helped over the phone. Once you have booked a telephone slot time, the doctor will try and ring you as near to that time as possible.

Your phone must be able to receive telephone calls from withheld numbers as our telephone number is automatically withheld.

We’re here for you, for longer – GP extended access service

Appointments with a GP or practice nurse are now available in the evenings and weekends for patients registered at this practice, these are called extended access appointments.

We are working with other practices in Bedfordshire to provide these additional appointments to increase access to healthcare at times that are convenient to patients.

When you call to make an appointment, we may offer you an extended access appointment. This appointment could be held at another practice and with a GP or practice nurse from another practice.

Our reception team will confirm all of the details at the time of booking, and if you are registered to receive text message alerts, you will receive a text message to confirm the date, time, and location of your appointment.

At the current time, extended access appointments are not available to book online.

There has been no change to normal surgery appointments which are available as usual. If you would prefer to see a GP or practice nurse from this practice, please book an appointment during normal opening hours.

Preference for particular healthcare professionals

You have the right to express a preference of which healthcare professional you wish to see.

When booking an appointment please inform the care navigator who will try to accommodate your request they will assess the appropriateness of your reason for booking to the clinician you are requesting.

Cancelling appointments

If you are unable to keep an appointment, please let the surgery know as soon as possible in order for us to reallocate the appointment to someone else. You can cancel an appointment by:

We can now send an SMS reminder the day before a booked appointment, so please ensure you let us have your up to date mobile phone number.

When you receive your reminder text there is a link to cancel if you are unable to attend.

By giving your mobile number, it will be assumed that you consent to us sending you SMS messages regarding appointments or services at the surgery.